Frequently Asked Questions
Everything you need to know about your Rockport® experience.
What is the Rockport® return policy?
We offer a 30-day return policy for unworn merchandise in its original packaging. Please use our online portal to generate a prepaid return shipping label.
How do I determine my correct shoe size?
Rockport® shoes generally run true to size. We recommend consulting our comprehensive Size Guide, which includes measurement instructions and conversion charts for US, UK, and EU sizing.
Do you offer free shipping?
Yes, we provide free standard shipping on all orders over $125 within the continental United States. Expedited shipping options are available at checkout for an additional fee.
Are Rockport® shoes waterproof?
Many of our styles feature Hydro-Shield® technology with waterproof leathers and sealed seams. Please check the specific product description to see if a particular model is rated as waterproof.
How can I track my order?
Once your order ships, you will receive an email confirmation with a tracking number. You can also track your package directly through the 'Order Status' link in our website footer.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express, Discover), PayPal, and buy-now-pay-later options through Klarna and Afterpay.